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IASUS CONCEPTS

Sales, Privacy, Shipping & Returns Policy

Last Updated: July 22, 2026

By clicking the relevant button to purchase products listed on this site (“Products”), you are offering to purchase such Products on the terms set out on this page. We, IASUS Concepts Ltd. (“we,” “us,” “our”), reserve the right to accept or reject any order at any time prior to shipment.

Any acceptance of your order is made when we send you an order confirmation email to the email address you provided at checkout. We are not responsible for your non receipt of that confirmation due to an incorrect or invalid email address, and in the event of any dispute as to whether confirmation was sent, our records shall be treated as accurate. We reserve the right to cancel or suspend an order where the confirmation email cannot be delivered.

1. Title and Risk of Loss
Title to any Product passes to you once payment is received in full.
Risk of loss or damage during transit is governed by our Shipping Policy, which outlines carrier responsibilities, insurance options, delivery disputes, and procedures for reporting damage or missing items. For international shipments, risk of loss may transfer at different points depending on the carrier and destination country’s import procedures.

2. Delivery Time
We make every commercially reasonable effort to deliver Products within the timeframes stated on this site. Delivery times are estimates, not guarantees, and may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, and supply chain disruptions.
Delivery for warranty replacement items typically takes a minimum of 6 weeks; see our Warranty Policy for details.
A delay in delivery, on its own, is not a breach of these terms provided we have made commercially reasonable efforts to fulfill your order.

3. Customs Duties, Taxes & Import Charges
Import duties, taxes, VAT, brokerage fees, and other import charges may apply to international orders. Where these charges are not prepaid at checkout, they are the responsibility of the customer and may be collected by the destination country’s customs authority upon delivery.
See our Shipping Policy for further detail, including current U.S. import fee notices and country specific customs guidance.
Failure to pay required import charges may result in the package being returned, destroyed, or held by customs. We are not responsible for such outcomes.

4. Order and Quantity Limits
We reserve the right to limit the quantity of any Product available for purchase, including after an order has been confirmed, for reasons such as:

  • Fraud prevention
  • Inventory error
  • Pricing error
  • Unusual or suspicious purchasing patterns
  • Distributor or reseller restrictions

If we need to reduce the quantity on a confirmed order, we will notify you by email and give you the option to:

  • Accept the revised quantity
  • Cancel the affected portion of your order for a full refund of that portion
  • Cancel the entire order for a full refund

5. Pricing, Errors & Corrections
All prices displayed on the IASUS Concepts online store are in United States Dollars (USD) unless otherwise expressly stated.
Customers are responsible for any currency conversion fees or other charges imposed by their bank, credit card issuer, payment provider, or financial institution. The amount charged to your account in your local currency may vary depending on the exchange rate applied by your financial institution or payment provider.
We make every effort to ensure accurate pricing and product information. However, errors may occur.
If a Product is listed at an incorrect price or with incorrect information, we reserve the right to:

  • Cancel the order
  • Correct the error
  • Offer you the option to proceed at the corrected price

We are not obligated to honor pricing errors.

6. Right to Cancel (EU, EEA, and UK Customers)
If you are a consumer located in the European Union, EEA, or United Kingdom, you have the right to cancel your order within 14 days of receiving your Product, without giving any reason, in accordance with applicable consumer protection law.
To exercise this right, contact us at Contact Us within the 14 day period.
If your order has not yet shipped:
We will cancel the order and issue a full refund, including original shipping charges.

If your order has already shipped:
You must either:

  • Refuse delivery of the package, or
  • Accept delivery and return the Product to us within 14 days of notifying us, at your own cost, following the Return Policy

The Product must be returned unused and, where applicable, with hygiene seals/labels intact. Due to the hygienic nature of certain Products (including in ear, on skin, and mounted audio components), this right does not apply once hygiene seals have been broken or the item has been used, to the extent permitted by applicable law.

Refunds will be processed within 14 days of the earlier of:

  • The date we receive the returned Product, or
  • The date you provide proof of return shipment

We may withhold the refund until one of these conditions is met.
This right operates in addition to – and does not replace – our standard Return Policy.

7. Returns
All returns, including for defective, damaged, incorrect, or non defective items, are governed by our Return Policy. That policy outlines:

  • Eligibility requirements
  • Return shipping procedures
  • Inspection processes
  • Refund timelines
  • Non returnable items
  • Hygiene related restrictions

8. Product Availability
Product availability may vary based on inventory levels, production schedules, and supply chain conditions. We reserve the right to discontinue or modify any Product without prior notice.
If a Product becomes unavailable after you place an order, we will notify you and offer:

  • A revised delivery estimate
  • A comparable alternative (where applicable)
  • A full refund

9. Fraud Prevention
We may use automated and manual fraud screening measures. Orders may be delayed, suspended, or cancelled if:

  • Payment information cannot be verified
  • The billing and shipping addresses do not match
  • The order appears suspicious or high risk
  • Multiple failed payment attempts occur

We may request additional verification information before processing an order.

10. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable to you or any other person for any indirect, incidental, special, punitive, or consequential damages arising from:

  • The purchase, sale, cancellation, or variation of an order
  • The use or misuse of any Product
  • Delivery delays
  • Customs issues
  • Carrier errors

Our total liability for any claim relating to a Product shall not exceed the purchase price of that Product (excluding shipping and handling costs).
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or liability that cannot lawfully be excluded under consumer protection law in your jurisdiction.

11. Disclaimer
To the fullest extent permitted by applicable law, we disclaim all warranties as to fitness for a particular purpose, merchantability, and quality, except where such warranties cannot lawfully be excluded — including statutory consumer guarantees that may apply in your jurisdiction regardless of this disclaimer.
Product performance may vary depending on usage, environmental conditions, and compatibility with third party equipment. Customers are responsible for ensuring suitability for their intended use.

12. Governing Law
Unless otherwise required by mandatory consumer protection laws in your jurisdiction, these terms are governed by the laws of the jurisdiction in which IASUS Concepts Ltd. is incorporated, without regard to conflict of law principles.

13. Force Majeure
We are not responsible for delays or failures to fulfill orders caused by events outside our reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Labor disputes
  • Supply chain disruptions
  • Government actions
  • Epidemics or pandemics
  • Carrier shutdowns

14. Contact Us
If you have questions about this Sales Policy or your order, please contact us: https://iasus-concepts.com/contact-us/

We will make reasonable efforts to respond promptly.

Last Updated: July 22, 2026

1. Introduction

IASUS Concepts Ltd. (doing business as “IASUS Concepts,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, register a warranty, request support or repairs, or otherwise interact with us.

2. Scope

This Privacy Policy applies to all visitors, customers, distributors, dealers, and other individuals who interact with IASUS Concepts through our website, products, and customer support services.
It applies to personal information collected through:

  • Our website
  • Customer accounts
  • Product purchases
  • Warranty registrations
  • Repair and service requests
  • Contact forms
  • Email communications
  • Marketing subscriptions
  • Other customer support interactions

This Privacy Policy does not apply to third-party websites that may be linked from our website.

3. Definitions

For clarity, the following terms are used throughout this Privacy Policy:

  • Personal Information / Personal Data: Any information that identifies or can reasonably be linked to an individual.
  • Processing: Any operation performed on personal information, such as collecting, storing, using, or sharing it.
  • Service Providers: Third parties who process personal information on our behalf.
  • Cookies: Small data files stored on your device to support website functionality and analytics.
  • Device Data: Technical information automatically collected from your browser or device.

4. Information We Collect

Information You Provide

We may collect personal information you provide directly to us, including:

  • Name
  • Company name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Order information
  • Warranty registration details
  • Product serial numbers
  • Repair or support information
  • Payment-related information processed through secure third-party payment providers
  • Communications you send to us
  • Information Collected Automatically

When you visit our website, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Pages visited
  • Referring website
  • Date and time of your visit
  • General location based on IP address
  • Website usage statistics

This information helps us improve website performance, security, and customer experience.

5. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Process warranty registrations
  • Provide repair services
  • Respond to customer inquiries
  • Verify purchases and ownership
  • Improve our products and website
  • Detect fraud and maintain website security
  • Comply with legal obligations
  • Send service-related communications
  • Send promotional emails where you have chosen to receive them
  • Maintain business records

We do not sell your personal information.

6. Legal Bases for Processing

Depending on your location, we may process your personal information based on:

  • Performance of a contract: Fulfilling orders, warranties, and repairs.
  • Legitimate interests: Improving our website, preventing fraud, and supporting business operations.
  • Consent: For non-essential cookies and marketing communications.
  • Legal obligations: Tax, accounting, and regulatory requirements.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide core website functionality, remember your preferences, improve website performance, and understand how visitors use our website.
Types of Cookies We Use

  • Essential cookies: Required for website functionality.
  • Performance cookies: Help us understand website usage.
  • Functional cookies: Remember your preferences.
  • Analytics cookies: Provide insights into visitor behavior.
  • Advertising/targeting cookies: Only used with your consent

Where required by law, non-essential cookies will only be used after you provide consent. You may control cookie preferences through your browser settings or our cookie consent tools where available.

8. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send information about new products, promotions, product updates, and company news.

You may unsubscribe at any time by using the link included in our emails or by contacting us directly. Service-related emails, such as order confirmations or warranty updates, cannot be opted out of while you have an active order or warranty with us.

9. When We Share Information

We only share personal information when necessary to operate our business or where required by law. This may include sharing information with:

  • Secure payment processing providers
  • Shipping and logistics providers
  • Email communication providers
  • Website hosting and infrastructure providers
  • E-commerce platforms
  • Professional advisors, auditors, or legal representatives
  • Government authorities where required by law

Service providers are authorized to use personal information only as necessary to provide services on our behalf or to meet legal obligations. We do not permit them to use your information for their own marketing purposes.

10. International Transfers

IASUS Concepts serves customers around the world, and we and our service providers operate in multiple countries. As a result, your personal information may be transferred to, processed, or stored in countries other than your country of residence.

Where required, we use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Technical protections such as encryption and access controls

11. Data Storage Locations

Our servers and service providers may store personal information in Canada, the United States, or other regions where we operate. Storage locations may vary depending on the services used.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide warranty and repair services
  • Meet accounting and tax obligations
  • Resolve disputes
  • Enforce our agreements
  • Comply with applicable laws

Order and warranty records are typically retained for the duration of the applicable warranty period plus a reasonable period afterward. Website analytics data is retained in a form that does not identify you individually.

When personal information is no longer required, it is securely deleted or anonymized where reasonably practicable.

13. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.

14. Data Breach Notification

If we become aware of a data breach that poses a real risk of harm to you, we will notify affected individuals without undue delay and in accordance with applicable law, and will notify relevant regulators where legally required. Notification may not be required where the affected data was encrypted, anonymized, or the breach poses minimal risk.

15. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted
  • Withdraw consent where processing is based on consent
  • Request restrictions on certain processing activities
  • Object to certain uses of personal information
  • Request a copy of your personal information in a portable format

How to Exercise Your Rights

To exercise your rights:

  • Contact us using the information in Section 18.
  • We may request information to verify your identity.
  • We will respond within the timeframes required by applicable law.
  • If your request is denied, you may have the right to appeal or lodge a complaint with your local regulator.

16. Regional Notices

California
California residents may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, request deletion of eligible information, and correct inaccurate personal information. IASUS Concepts does not sell personal information.
Canada
If you are located in Canada, your personal information is handled in accordance with applicable Canadian privacy legislation, including PIPEDA. You may request access to or correction of your personal information, and you may lodge a complaint with the Office of the Privacy Commissioner of Canada.
European Union, EEA, and United Kingdom
If you are located in the EU, EEA, or UK, we process your personal information based on contract performance, legal obligations, legitimate interests, or consent. You may lodge a complaint with your national data protection authority or the UK Information Commissioner’s Office (ICO).

17. Children’s Privacy

Our website and products are intended for general audiences and are not directed toward children under 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.

18. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

19. Other Policies

Additional information regarding orders and customer services is available in our separate:

  • Shipping Policy
  • Return Policy
  • Warranty Policy

These policies form part of your relationship with IASUS Concepts where applicable.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. The updated version will always display the revised “Last Updated” date at the top of this page. For material changes that significantly affect your rights, we will provide reasonable advance notice where required by law.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: https://iasus-concepts.com/contact-us/
We will make reasonable efforts to respond promptly and in accordance with applicable privacy laws.

Last Updated: July 22, 2026

SHIPPING

Shipping and handling charges will be assessed to each order. The customer is responsible for all shipping and handling charges.

TURNAROUND

Orders will be processed within 1-2 working days of receiving cleared payment. We cannot guarantee an exact delivery time because local postal service operations vary by region. Shipping estimates can be viewed at checkout at the time of your order.

CARRIERS

We use the following carriers (including but not limited to) to deliver our orders:

  • USPS Priority Post
  • US Domestic Priority and Standard Shipping
  • UPS
  • FedEx
  • DHL
  • Hong Kong Post
  • NextSmartShip
  • Spaceship

Carrier availability may vary depending on destination and service level.

ORDER TRACKING

We will inform you of the shipment tracking number once it has been issued.

More information at:

  • Hong Kong Post
  • United States Postal Service
  • FedEx
  • UPS
  • DHL
  • And Others

SHIPPING RATES

The rate charged for shipping is based on your selected shipping method and the weight of your order.

RURAL & REMOTE AREA SHIPPING SURCHARGE

Some shipping destinations may be classified by carriers as rural, remote, or extended service areas. These locations may be subject to additional carrier surcharges beyond our standard shipping rates.
If your shipping address incurs such a surcharge, we will contact you before your order ships. You may choose to:

  • Pay the additional shipping fee and proceed
  • Provide an alternative address that does not incur the surcharge
  • Cancel your order for a full refund

Orders requiring surcharge approval will not ship until the additional fee is paid. If approval or payment cannot be obtained, we reserve the right to cancel the order and issue a full refund.
This policy ensures transparency regarding carrier imposed fees outside of our control.

PAYPAL PAYMENTS

We accept payments via PayPal.

  • Payments are first drawn from your PayPal balance.
  • If insufficient, PayPal may use Buyer Credit, Instant Transfer, eCheck, or a linked credit card.
  • eCheck payments require clearing, which may take up to 4 business days. Shipment may be withheld until cleared.
  • If PayPal requests additional verification from your bank, processing may take up to 7 additional business days.
  • Credit card payments made through PayPal are subject to a $350 limit unless your card is verified; verification typically takes 2 days.

We ship only to confirmed PayPal addresses. If your shipping address does not match a confirmed PayPal address, we will contact you to request a corrected or confirmed address. If we cannot obtain a confirmed address within 10 business days, we reserve the right to cancel the order and issue a refund, less any non recoverable transaction fees.

CREDIT CARD PAYMENTS

We accept Visa and Mastercard.

We ship only to verified billing addresses. If your shipping address cannot be verified, we will contact you to request a corrected or verified address. If we cannot obtain verification within 10 business days, we reserve the right to cancel the order and issue a refund, less any non recoverable transaction fees.

LIABILITIES

We are not responsible for items damaged or seized by customs officials. We are not responsible for items lost during shipping. IASUS Concepts is not responsible for products seized or damaged by customs officials. It is the responsibility of the customer to be aware of their local import restrictions and regulations.

IASUS Concepts is not responsible for items lost or damaged due to unforeseen circumstances or natural disaster. IASUS Concepts is not responsible for the loss, damage, late delivery, or mishandling of items by postal services. IASUS Concepts is not responsible for customs and duties charges.
If you request an address change after your order has already shipped, carriers may charge rerouting, interception, or redelivery fees. Any such carrier imposed fees, along with any additional processing or administrative charges required to facilitate the address change, will be the responsibility of the customer. IASUS Concepts is not liable for delays, loss, or delivery failures resulting from post shipment address changes or carrier limitations.

CUSTOMS DUTIES, TAXES & VAT

Orders that include prepaid duties and taxes will display these charges at checkout. If no duties or taxes are shown at checkout, they are not included and may be collected by your local customs authority upon delivery.

RETURNS AND REFUNDS

WE DO NOT HAVE AN OPEN RETURNS POLICY. PLEASE VIEW OUR POLICY BELOW.

You may return defective, damaged, or incorrect items within 30 days of receipt.

To return a product:

  • Fill out and submit our RMA form.
  • Once approved, you will receive an RMA number.
  • Pack the item securely in its original packaging (including user manual, packing list, and documentation).
  • Write the RMA number clearly on the outside of the package.
  • Use a traceable and insurable shipping method.
  • IASUS Concepts is not responsible for returned items lost, damaged, or seized during shipment.

Once your returned item is received, our technicians will conduct a full analysis to determine refundability. This process may take 4-6 weeks.

Refund & Replacement Terms

  • Undamaged, non defective returns: Refunded minus a 20% restocking fee. Shipping charges are the customer’s responsibility.
  • Incorrect orders: Replaced with all shipping charges covered by IASUS Concepts.
  • Defective items: Refunded in full or replaced at the discretion of IASUS Concepts, with shipping covered by IASUS Concepts.
  • User damaged or modified items: Not eligible for refund or replacement. Shipping charges are the customer’s responsibility.
  • Items showing significant use or wear: Not eligible for refund or replacement.
  • Missing accessories or components: Additional fees will be assessed.

FAILED DELIVERY / RETURNED TO SENDER / ABANDONED PACKAGES

If your order is returned due to:

  • Incorrect shipping address
  • Incorrect phone number
  • Missed delivery attempts
  • Refusal of the package
  • Failure to pay customs fees or duties

We will not reimburse:

  • Shipping costs
  • Return shipping costs
  • Duties
  • Taxes
  • Carrier fees

To reship the package, you must pay:

  • The cost of the original return shipment
  • The cost to resend the product

U.S. CUSTOMERS: IMPORT FEES MAY APPLY

Due to updated U.S. tariffs, your order may incur customs duties or import fees upon delivery. These charges are not included at checkout and are collected by U.S. Customs.
If customs are not cleared or the package is rejected:

  • Applicable customs fees and return shipping costs will be deducted from your refund
  • If total fees exceed your order amount, no refund will be issued

Last Updated: July 22, 2026

We do our very best to ensure you are satisfied with the products we carry. If you experience any issues with your order, please contact us at [email protected] or submit an RMA request before sending back any items. Returns sent without prior authorization will not be processed.

1. Contacting Us Before Returning Items

Before returning any Product, you must contact us so we can help troubleshoot the issue, confirm eligibility, and provide instructions. Many issues can be resolved without requiring a return, and contacting us first ensures your return is processed correctly.

Return Eligibility

Due to the hygienic nature of how our products are used, the following conditions apply:

Non Returnable Items

We cannot accept returns for:

  • Items that have been used
  • Items that have been mounted with velcro adhesives (helmet speakers)
  • Items with broken hygiene seals
  • Items showing signs of wear, installation, or handling
  • Items returned more than 30 days after delivery
  • Items missing parts, accessories, or packaging

These restrictions apply to protect customer safety and comply with hygiene standards.

2. Return Window

New, unopened, and unused items may be returned within 30 days of delivery.

3. RMA Requirement

All returns require an RMA (Return Merchandise Authorization) number.
How to Begin a Return

  1. Submit an RMA request through our RMA form.
  2. Once approved, we will issue an RMA number and provide a return shipping address.
  3. You must ship the item within 14 days of receiving your RMA number.

Returns not shipped within this period will be considered invalid and will not be processed.

Packages sent without an RMA number or outside the 14 day window will be rejected.

4. Inspection & Processing Time

Once your returned item is received, our technicians will conduct a full analysis to determine its refundability. This inspection process may take 4 to 6 weeks depending on workload and product complexity.

Refunds are issued only after inspection is complete.

5. Returning Non Defective Items

Non defective items may be returned within 30 days of receipt and are subject to a 20% restocking fee.
Shipping charges are not refunded for non defective returns.

6. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect:

  • Contact us immediately
  • Submit an RMA request
  • We will provide instructions based on the issue

Defective items are inspected to confirm the issue. If the item is found not defective, the return will be treated as a non defective return and subject to the 20% restocking fee.

7. Undeliverable Items

If an order is returned to us as undeliverable (due to incorrect address, refusal to accept delivery, or failure to pay customs/import fees):

  • The order will be refunded minus the original shipping cost
  • Additional carrier return fees may also be deducted if applicable

8. Cancelling an Order

If you wish to cancel an order after it has been placed:

  • Contact us immediately
  • We will attempt to stop the shipment, but cancellation is not guaranteed once processing has begun

If the order cannot be cancelled in time:

  • Shipping charges will not be refunded
  • We do not cover return shipping costs
  • Do not open the item
  • Contact us to arrange an RMA

All returned items under this section are subject to a 20% restocking fee

9. Additional Terms & Conditions

  • Shipping and handling charges are not refundable
  • Taxes paid (state, customs, VAT) are not refundable
  • You are responsible for and must prepay all return shipping costs
  • Refunds are issued only after the item is received and inspected at the IASUS Concepts warehouse
  • Items returned without all original parts, accessories, or packaging may be rejected or subject to additional fees

10. Contacting Us

If you have any issues with your order or need assistance with a return, please contact us at:
Email: [email protected]
RMA Request: Submit via our RMA form
We will make every reasonable effort to assist you promptly.

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