Return Policy

Last Updated: July 22, 2026

We do our very best to ensure you are satisfied with the products we carry. If you experience any issues with your order, please contact us at [email protected] or submit an RMA request before sending back any items. Returns sent without prior authorization will not be processed.

1. Contacting Us Before Returning Items

Before returning any Product, you must contact us so we can help troubleshoot the issue, confirm eligibility, and provide instructions. Many issues can be resolved without requiring a return, and contacting us first ensures your return is processed correctly.

Return Eligibility

Due to the hygienic nature of how our products are used, the following conditions apply:

Non Returnable Items

We cannot accept returns for:

• Items that have been used
• Items that have been mounted with velcro adhesives (helmet speakers)
• Items with broken hygiene seals
• Items showing signs of wear, installation, or handling
• Items returned more than 30 days after delivery
• Items missing parts, accessories, or packaging

These restrictions apply to protect customer safety and comply with hygiene standards.

2. Return Window

New, unopened, and unused items may be returned within 30 days of delivery.

3. RMA Requirement

All returns require an RMA (Return Merchandise Authorization) number.
How to Begin a Return

1. Submit an RMA request through our RMA form.
2. Once approved, we will issue an RMA number and provide a return shipping address.
3. You must ship the item within 14 days of receiving your RMA number.

Returns not shipped within this period will be considered invalid and will not be processed.

Packages sent without an RMA number or outside the 14 day window will be rejected.

4. Inspection & Processing Time

Once your returned item is received, our technicians will conduct a full analysis to determine its refundability. This inspection process may take 4 to 6 weeks depending on workload and product complexity.

Refunds are issued only after inspection is complete.

5. Returning Non Defective Items

Non defective items may be returned within 30 days of receipt and are subject to a 20% restocking fee.
Shipping charges are not refunded for non defective returns.

6. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect:

• Contact us immediately
• Submit an RMA request
• We will provide instructions based on the issue

Defective items are inspected to confirm the issue. If the item is found not defective, the return will be treated as a non defective return and subject to the 20% restocking fee.

7. Undeliverable Items

If an order is returned to us as undeliverable (due to incorrect address, refusal to accept delivery, or failure to pay customs/import fees):

• The order will be refunded minus the original shipping cost
• Additional carrier return fees may also be deducted if applicable

8. Cancelling an Order

If you wish to cancel an order after it has been placed:

• Contact us immediately
• We will attempt to stop the shipment, but cancellation is not guaranteed once processing has begun

If the order cannot be cancelled in time:

• Shipping charges will not be refunded
• We do not cover return shipping costs
• Do not open the item
• Contact us to arrange an RMA

All returned items under this section are subject to a 20% restocking fee

9. Additional Terms & Conditions

• Shipping and handling charges are not refundable
• Taxes paid (state, customs, VAT) are not refundable
• You are responsible for and must prepay all return shipping costs
• Refunds are issued only after the item is received and inspected at the IASUS Concepts warehouse
• Items returned without all original parts, accessories, or packaging may be rejected or subject to additional fees

10. Contacting Us

If you have any issues with your order or need assistance with a return, please contact us at:
Email: [email protected]
RMA Request: Submit via our RMA form
We will make every reasonable effort to assist you promptly.