Privacy Policy

Last Updated: July 22, 2026

1. Introduction

IASUS Concepts Ltd. (doing business as “IASUS Concepts,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, register a warranty, request support or repairs, or otherwise interact with us.

2. Scope

This Privacy Policy applies to all visitors, customers, distributors, dealers, and other individuals who interact with IASUS Concepts through our website, products, and customer support services.
It applies to personal information collected through:

• Our website
• Customer accounts
• Product purchases
• Warranty registrations
• Repair and service requests
• Contact forms
• Email communications
• Marketing subscriptions
• Other customer support interactions

This Privacy Policy does not apply to third-party websites that may be linked from our website.

3. Definitions

For clarity, the following terms are used throughout this Privacy Policy:

• Personal Information / Personal Data: Any information that identifies or can reasonably be linked to an individual.
• Processing: Any operation performed on personal information, such as collecting, storing, using, or sharing it.
• Service Providers: Third parties who process personal information on our behalf.
• Cookies: Small data files stored on your device to support website functionality and analytics.
• Device Data: Technical information automatically collected from your browser or device.

4. Information We Collect

Information You Provide

We may collect personal information you provide directly to us, including:

• Name
• Company name
• Email address
• Telephone number
• Billing and shipping address
• Order information
• Warranty registration details
• Product serial numbers
• Repair or support information
• Payment-related information processed through secure third-party payment providers
• Communications you send to us
• Information Collected Automatically

When you visit our website, we may automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Pages visited
• Referring website
• Date and time of your visit
• General location based on IP address
• Website usage statistics

This information helps us improve website performance, security, and customer experience.

5. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Deliver purchased products
• Process warranty registrations
• Provide repair services
• Respond to customer inquiries
• Verify purchases and ownership
• Improve our products and website
• Detect fraud and maintain website security
• Comply with legal obligations
• Send service-related communications
• Send promotional emails where you have chosen to receive them
• Maintain business records

We do not sell your personal information.

6. Legal Bases for Processing

Depending on your location, we may process your personal information based on:

• Performance of a contract: Fulfilling orders, warranties, and repairs.
• Legitimate interests: Improving our website, preventing fraud, and supporting business operations.
• Consent: For non-essential cookies and marketing communications.
• Legal obligations: Tax, accounting, and regulatory requirements.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide core website functionality, remember your preferences, improve website performance, and understand how visitors use our website.
Types of Cookies We Use

• Essential cookies: Required for website functionality.
• Performance cookies: Help us understand website usage.
• Functional cookies: Remember your preferences.
• Analytics cookies: Provide insights into visitor behavior.
• Advertising/targeting cookies: Only used with your consent

Where required by law, non-essential cookies will only be used after you provide consent. You may control cookie preferences through your browser settings or our cookie consent tools where available.

8. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send information about new products, promotions, product updates, and company news.

You may unsubscribe at any time by using the link included in our emails or by contacting us directly. Service-related emails, such as order confirmations or warranty updates, cannot be opted out of while you have an active order or warranty with us.

9. When We Share Information

We only share personal information when necessary to operate our business or where required by law. This may include sharing information with:

• Secure payment processing providers
• Shipping and logistics providers
• Email communication providers
• Website hosting and infrastructure providers
• E-commerce platforms
• Professional advisors, auditors, or legal representatives
• Government authorities where required by law

Service providers are authorized to use personal information only as necessary to provide services on our behalf or to meet legal obligations. We do not permit them to use your information for their own marketing purposes.

10. International Transfers

IASUS Concepts serves customers around the world, and we and our service providers operate in multiple countries. As a result, your personal information may be transferred to, processed, or stored in countries other than your country of residence.

Where required, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Technical protections such as encryption and access controls

11. Data Storage Locations

Our servers and service providers may store personal information in Canada, the United States, or other regions where we operate. Storage locations may vary depending on the services used.

12. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide warranty and repair services
• Meet accounting and tax obligations
• Resolve disputes
• Enforce our agreements
• Comply with applicable laws

Order and warranty records are typically retained for the duration of the applicable warranty period plus a reasonable period afterward. Website analytics data is retained in a form that does not identify you individually.

When personal information is no longer required, it is securely deleted or anonymized where reasonably practicable.

13. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.

14. Data Breach Notification

If we become aware of a data breach that poses a real risk of harm to you, we will notify affected individuals without undue delay and in accordance with applicable law, and will notify relevant regulators where legally required. Notification may not be required where the affected data was encrypted, anonymized, or the breach poses minimal risk.

15. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted
• Withdraw consent where processing is based on consent
• Request restrictions on certain processing activities
• Object to certain uses of personal information
• Request a copy of your personal information in a portable format

How to Exercise Your Rights

To exercise your rights:

• Contact us using the information in Section 18.
• We may request information to verify your identity.
• We will respond within the timeframes required by applicable law.
• If your request is denied, you may have the right to appeal or lodge a complaint with your local regulator.

16. Regional Notices

California
California residents may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, request deletion of eligible information, and correct inaccurate personal information. IASUS Concepts does not sell personal information.
Canada
If you are located in Canada, your personal information is handled in accordance with applicable Canadian privacy legislation, including PIPEDA. You may request access to or correction of your personal information, and you may lodge a complaint with the Office of the Privacy Commissioner of Canada.
European Union, EEA, and United Kingdom
If you are located in the EU, EEA, or UK, we process your personal information based on contract performance, legal obligations, legitimate interests, or consent. You may lodge a complaint with your national data protection authority or the UK Information Commissioner’s Office (ICO).

17. Children’s Privacy

Our website and products are intended for general audiences and are not directed toward children under 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.

18. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

19. Other Policies

Additional information regarding orders and customer services is available in our separate:

• Shipping Policy
• Return Policy
• Warranty Policy

These policies form part of your relationship with IASUS Concepts where applicable.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. The updated version will always display the revised “Last Updated” date at the top of this page. For material changes that significantly affect your rights, we will provide reasonable advance notice where required by law.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: https://iasus-concepts.com/contact-us/
We will make reasonable efforts to respond promptly and in accordance with applicable privacy laws.