IASUS CONCEPTS
Warranty Services
All IASUS throat mic systems come with a One Year Limited Warranty. In order to be eligible for warranty service you must RETAIN YOUR ORIGINAL PROOF OF PURCHASE and the item must have been purchased from one of our authorized resellers.
What this Warranty Covers
IASUS Concepts Limited warrants that the Noise Terminator and audio products sold by IASUS Concepts or its authorized agents are free from defects in materials and workmanship under normal use for one year. This warranty is application to the original purchaser of the Noise Terminator or audio products, when accompanied by a dated sales document receipt and the name of the company from which it was purchased. This warranty is in lieu of and excludes all other warranties, expressed or implied, including any implied warranty of merchantability or fitness, and of any other obligation on the part of IASUS Concepts Limited.
What this Warranty Does Not Cover
- Damage from improper operation, misuse, neglect such as dropping the product onto hard surfaces, contact with extreme humidity or heat, or acts of nature (lightning, floods, power surges etc.)
- Products that may have been tested, adjusted, installed, maintained, repaired or altered in any way by persons not expressly approved by IASUS Concepts Limited.
- Products with missing components
- Coiled cords that are stretched, burned, torn or cut.
- Products purchased more than 12 months from the original date of purchase.
- Products that are not accompanied by a valid proof of purchase.
- Shipping costs for sending the item in for servicing.
- If, after inspection and testing, the reported issue is not found, the customer will be responsible for covering the return shipping costs.
To Register For Your Warranty
If you meet our requirements then you are eligible for warranty coverage. In order to receive warranty service, you must register using the webform below. Your registration period is only applicable within 30 days of the dated receipt. We reserve the right to refuse late registrations.
To Get Warranty Service
Please contact our customer service department via our website. Once you have done so, you will receive instructions on how to ship the products to IASUS Concepts or to one of our designated service centers. If instructed to ship the product, you must ship them with freight, duties and insurance prepaid. Regardless of where you are instructed to ship your product, you must include the following:
- A copy of your dated sales document receipt.
- A fully completed Return Materials Authorization (RMA) form.
- Once the RMA case number is opened and issued, the package must be shipped within 14 days. Any package that is not shipped within the 14 day period is deemed invalid and it will not be processed.
- Payment for any services or repairs not covered by the warranty. This should have been predetermined with your customer service representative.
- Warranty processing generally requires a period of 2-4 weeks. It’s important to note that this timeline may vary depending on the complexity of the issue and the volume of warranty requests received. We appreciate your patience and understanding as we diligently address each warranty claim to ensure thorough resolution