IASUS CONCEPTS
Repair Services
1. Repair Process
1. Submit a request
2. Ship your product
3. Inspection and repair
4. Receive your product
(1) Request a repair
Please contact support@iasus-concepts.com to initiate the repair request.
(2) Ship your product
After the repair request is successfully approved and issued an RMA case number, we will email you the repair instructions. Please then send the product to the designated repair service center provided in the email. After the product is shipped, please provide the shipping company and tracking number to help IASUS Concepts quickly match your repair order.
(3) Inspection and repair
After receiving your product, IASUS Concepts Customer Service Center will conduct a thorough inspection. If it is determined that the product is not covered under warranty, you will be required to confirm the quote provided and pay for the repair. Once payment is made, IASUS Concepts will arrange for relevant repair/replacement. If it is determined that the warranty covers the product’s fault, IASUS Concepts will repair/replace your unit at no charge.
(4) Receive your product
After the repair is complete, IASUS Concepts Customer Service Center will send your repaired product back.
2. Repair Costs
- Under warranty: The repair costs depend on the inspection result.
According to the inspection result, if the product/its part fault is proven a quality issue, IASUS will provide you with repair/replacement service free of charge. You must pay for the repair/replacement cost if it is proven as human-made damage. - Out of warranty: You will be required to pay for the repair service.
IASUS Concepts Customer Service Center will send you a detailed quotation for all repair orders that require payment.
3. Shipping Costs
- Under warranty: The shipping costs depend on the inspection result.
IASUS Concepts will cover the shipping costs if the product parts fault is proven as a quality issue after inspection. You must cover the shipping costs if it is proven as human-made damage. - Out of warranty: You are responsible for all shipping costs.
*In case of any special terms in the contract between you and IASUS Concepts, that contract shall prevail.
4. Others
- To save time before requesting a repair, it is recommended that you contact IASUS Concepts customer service via email.
- Before requesting a repair, please ensure to prepare the product(s) for shipping to ensure it is secure and protected. IASUS Concepts will not be responsible for any potential damage or loss upon shipment of the package.
- IASUS Concepts will provide repair/replacement service based on the specific fault condition. If IASUS Concepts replaces your product, your old/damaged parts or product will belong to IASUS Concepts.
- Please provide a valid purchase certificate, bill and waybill number.
